I have supported Frostbeard for years but I will not be buying from them anymore. I placed an order for Brave Wizards (and other candles) in July but never received my order. My credit card was charged and despite multiple attempts to request a refund, Frostbeard has never given me my money back or given me tracking information for my order. I did eventually hear back from customer service sometime in September, where they said there had been some issues with USPS - I was told the issues were addressed and was given an apology, as well as a promise that they would send my original order. It has been over a month since I was told they would "push this through ASAP!" and I still haven't received the candles from my July order. I have sent multiple emails since that initial response in September, requesting tracking information or a status update, and have not gotten a response. At this point I would just like a refund for my order that I never received, but so far my requests for a refund have also been ignored.
I got the wax melts and am so refreshed by the delicious and warm smell of vanilla. I can smell this from the next room, but it is not overpowering.
I wish I could write a review of this candle, but I can't and this is why:
-August 20: place an order
-August 31: receive order with broken Brave Wizard Candle
-August 31-September 8: email FB three times to let them know what happened; no response
-September 8: post on IG that I am unsatisfied with customer service; get an email from a "Katie" who says she will take care of things
-September 15: still waiting...
-September 22: still waiting...
-September 26: you need to hire some competent help. DONE with this company, will NEVER buy from again. And for the record, here is the broken ass candle I received and they will not address the issue:
Vanilla goodness in a jar! I’d be Lion if I said I didn’t love it :)
Good smelling candle.
Responsibly Made with
Our candles contain 100% soy wax, lead-free cotton wicks and hand-selected fragrance oils.
They're vegan, cruelty-free and easy to repurpose or recycle.