Privacy Policy

Section 1 - What Do We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Phone numbers are collected to help our shipping fulfillment center with orders and returns. We will never sell your number or use it for marketing without your permission.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here or mailing us at:

Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Section 5 - Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies And Tracking Pixels

The Frostbeard Studio website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

Tracking pixels and cookies collect data (for example, IP addresses, cookie identifiers, website activity) that are collected for targeted advertising. This data may be used by third parties (such as Facebook) to target advertising on other sites based on your online activity.

Opting-Out of Retargeting and Cookies

Some ads allow you disable retargeting based on web activity. By disabling retargeting services, this does not mean that you will no longer see display ads at all. If you would like to opt-out of personalized advertising altogether, you'll want to disable your web browser's cookies (make sure you clear any existing cookies as well). This can be done in the preferences section of your web browser.

Section 8 - Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us here.

Based on 21577 reviews
83%
(17847)
11%
(2311)
4%
(822)
2%
(327)
1%
(270)
E
Legendary Coffee Shop
Edie (Fairfax, VA)
Uplifting and cozy

Delicious like all of their coffee scents! The cinnamon bun is there but not overpowering

S
Legendary Coffee Shop
Stephanie M. (St Louis, MO)
Warm and cozy

This smells just as I would expect based on the description. The cinnamon roll adds a warm hint of spice and baked good yumminess and the coffee adds another layer of cozy decadence. Definitely a winner.

This one is for my partner who is an avid Tolkien fan.

This one, I’m excited to give it to my mum with a subscription to a letter set based on Jane Austen’s writing. The company is called Flower Letters, I believe, and I think this candle will be most complimentary for them.

I’m just excited about these candles and reading with them lit on the table beside me.

I’m just excited about these candles and reading with them lit on the table beside me.

H
Mystery Fragrance
Heather R. (Seattle, WA)
Always such a lovely treat

I love this idea. I had a little extra this month so I decided to get one to add to my order. It was a little Back to Wizard School scent. I have this in a larger size and it's delicious! A definite favorite! So nice to have the mini version for my desk!

H
Legendary Coffee Shop
Heather R. (Seattle, WA)
I'm blown away. I think it's one of your best scents.

It's been awhile since I've bought a candle where it was so good I never got tired of the scent and hoped it would be around all year. This is one of them. The cinnamon isn't as sharp as expected but mild, warm. Very nice. Definitely a bakery scent, but not overwhelming. Definitely NOT plasticy-smelling or artificial. It's comforting. I'm very sensitive when it comes to odors/scents and this one has been a dream. Sometimes there are scents with a spice element that for whatever reason my eyes or skin start reacting to it. I don't get that with this candle. Very pleased and will be buying more!

K
The Grump
Katherine

I love the earthiness of this scent. I also love that the company quickly sent me a replacement along with a free smalll candle when there was a mix-up with the delivery!

K
Screenplay
Katherine

I love the popcorn and cola smell of this scent. I also love that the company quickly sent me a replacement when the post office delivered the original shipment to Kansas instead of Washington state!

M
Murder Express
Miranda H. (Franklin, WI)
Perfect wintry scent

This is such an enchanting scent. All of the notes are so well balanced. It is very wintry, and mysterious. I was afraid the tobacco would be too strong but it isn’t, and adds a really nice depth to the candle.

M
Faerie Door
Miranda H. (Franklin, WI)
Unexpected but delightful

I thought it would be fairly earthy, and I would describe it more as fresh, but it smells lovely. Before burning it the spices smelled really strong, but once you start burning it the scents even out really nicely. It’s definitely giving whimsy and faerie. This is my first “mild” candle from Frostbeard, and it’s exactly what I would expect for throw.

N
Halfling Hills
Nicole A. (Nashville, TN)
Always a favorite

A perfect warm scent for spring. Love this one!

N
Faerie Door
Nicole A. (Nashville, TN)
Perfect! Reminds me of Emily Wilde

Loved this candle and the book that (I think?) inspired it. Lovely woodland scent.

B
Bookstore
Brandy

Absolutely the best smell that has ever existed. I am not exaggerating. It’s better than fajitas.

M
Faerie Door
Monique

I was not impressed with these candles, especially for the price. The scent was almost nonexistent with some, and others did not smell at all how they were described. They do burn cleanly and evenly, which is why I gave them 2 stars and not one, but I would not spend the money to buy them again.

T
Murder Express
Trish (Allston, MA)
Don't get stuck in a snowdrift without one

Very pine-forward with sweet, tobacco-y notes in the background. A lighter scent than the other candles I've purchased from Frostbeard, and I mean that as a positive. It's also an excellent candle to have burning in the background to complement a steaming cup of black tea? I'm assuming it's something to do with tannins.

J
Monster Hunter
Julie K. (Ferryville, WI)
Spring candles

I love the various scents of your candles. Scents are strongly attached to memories and these bring back wonderful ones! Thanks so much!

A
Back to Wizard School
Anonymous (Warrington, PA)
Would buy this again

I bought this as a gift and was extremely tempted to keep it myself. Perfect fall candle and decently strong. Love it!

A
Study Break Chai Latte
Anonymous (Warrington, PA)
So-so

Once lit, I feel these lost a little of the distinct chai smell. Still enjoyable enough, but I've enjoyed other candles more.

A
Winter Witch
Anonymous (Warrington, PA)
Give it a shot!

At first, I thought this would be more of an incense-like scent, which are not always my favorite. However, it really is a pleasant more mellow background scent! Definitely one I am glad to have tried!

M
Faerie Door
Molly (Enfield, NH)
Another favorite

I always have to order Hafling Hills as soon as it comes out so I decided to try Faire Door and I am so glad I did. The earthy scents are comforting and the fern gives it a softer spring note.

M
Mountain Lodge Madness
Molly (Enfield, NH)
A little sweet but nice

I like this one. As others have said it can be a little sweet smelling, so I only burn it for so long. It has a nice throw and fills a room without being overwhelming.

D
Old Books
David D. (Prattville, AL)
Smells like vanilla soap

I was optimistic given the ingredient list, but sadly the candle smells like vanilla soap rather than old books. The scent itself is pleasant, but I was hoping for more than a vanilla candle.