Refund Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please send the item(s) back to us at:
Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA
BROKEN OR INCORRECT ITEMS
We will replace any and all products that arrive broken. Please contact us with your order number, a picture of the product(s), and a list of what needs to be replaced. We will get you a replacement shipped out ASAP!
If one or more items are missing from your order, we will replace them free of charge. Please contact us with your order number and the item you are missing or need exchanged. You may keep any product we may have shipped to you by accident.
NON-REFUNDABLE ITEMS
Used items (partially burned candles, etc) are ineligible for returns. Gift cards are also ineligible for returns.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us a message.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message and send your item to:
Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to:
Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
