Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please send the item(s) back to us at:

Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA

BROKEN OR INCORRECT ITEMS

We will replace any and all products that arrive broken. Please contact us with your order number, a picture of the product(s), and a list of what needs to be replaced. We will get you a replacement shipped out ASAP!

If one or more items are missing from your order, we will replace them free of charge. Please contact us with your order number and the item you are missing or need exchanged. You may keep any product we may have shipped to you by accident.

NON-REFUNDABLE ITEMS

Used items (partially burned candles, etc) are ineligible for returns. Gift cards are also ineligible for returns.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please send us a message.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message and send your item to:

Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to:

Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Based on 21569 reviews
83%
(17839)
11%
(2311)
4%
(822)
2%
(327)
1%
(270)
K
The Grump
Katherine

I love the earthiness of this scent. I also love that the company quickly sent me a replacement along with a free smalll candle when there was a mix-up with the delivery!

K
Screenplay
Katherine

I love the popcorn and cola smell of this scent. I also love that the company quickly sent me a replacement when the post office delivered the original shipment to Kansas instead of Washington state!

M
Murder Express
Miranda H. (Franklin, WI)
Perfect wintry scent

This is such an enchanting scent. All of the notes are so well balanced. It is very wintry, and mysterious. I was afraid the tobacco would be too strong but it isn’t, and adds a really nice depth to the candle.

M
Faerie Door
Miranda H. (Franklin, WI)
Unexpected but delightful

I thought it would be fairly earthy, and I would describe it more as fresh, but it smells lovely. Before burning it the spices smelled really strong, but once you start burning it the scents even out really nicely. It’s definitely giving whimsy and faerie. This is my first “mild” candle from Frostbeard, and it’s exactly what I would expect for throw.

N
Halfling Hills
Nicole A. (Nashville, TN)
Always a favorite

A perfect warm scent for spring. Love this one!

N
Faerie Door
Nicole A. (Nashville, TN)
Perfect! Reminds me of Emily Wilde

Loved this candle and the book that (I think?) inspired it. Lovely woodland scent.

B
Bookstore
Brandy

Absolutely the best smell that has ever existed. I am not exaggerating. It’s better than fajitas.

M
Faerie Door
Monique

I was not impressed with these candles, especially for the price. The scent was almost nonexistent with some, and others did not smell at all how they were described. They do burn cleanly and evenly, which is why I gave them 2 stars and not one, but I would not spend the money to buy them again.

T
Murder Express
Trish (Allston, MA)
Don't get stuck in a snowdrift without one

Very pine-forward with sweet, tobacco-y notes in the background. A lighter scent than the other candles I've purchased from Frostbeard, and I mean that as a positive. It's also an excellent candle to have burning in the background to complement a steaming cup of black tea? I'm assuming it's something to do with tannins.

J
Monster Hunter
Julie K. (Ferryville, WI)
Spring candles

I love the various scents of your candles. Scents are strongly attached to memories and these bring back wonderful ones! Thanks so much!

A
Back to Wizard School
Anonymous (Warrington, PA)
Would buy this again

I bought this as a gift and was extremely tempted to keep it myself. Perfect fall candle and decently strong. Love it!

A
Study Break Chai Latte
Anonymous (Warrington, PA)
So-so

Once lit, I feel these lost a little of the distinct chai smell. Still enjoyable enough, but I've enjoyed other candles more.

A
Winter Witch
Anonymous (Warrington, PA)
Give it a shot!

At first, I thought this would be more of an incense-like scent, which are not always my favorite. However, it really is a pleasant more mellow background scent! Definitely one I am glad to have tried!

M
Faerie Door
Molly (Enfield, NH)
Another favorite

I always have to order Hafling Hills as soon as it comes out so I decided to try Faire Door and I am so glad I did. The earthy scents are comforting and the fern gives it a softer spring note.

M
Mountain Lodge Madness
Molly (Enfield, NH)
A little sweet but nice

I like this one. As others have said it can be a little sweet smelling, so I only burn it for so long. It has a nice throw and fills a room without being overwhelming.

D
Old Books
David D. (Prattville, AL)
Smells like vanilla soap

I was optimistic given the ingredient list, but sadly the candle smells like vanilla soap rather than old books. The scent itself is pleasant, but I was hoping for more than a vanilla candle.

Great scent with unique ideas. Small for the cost though.

L
Bookstore
Linda

Love these candles

J
Faerie Door
Jaclyn S. (Little Rock, AR)
magical

If you want to feel like you're wandering through the forest looking for fairies, this is your scent. I love it.

J
Mountain Lodge Madness
Jaclyn S. (Little Rock, AR)
glorious

This scent is amazing. My partner isn't a big accented candle fan but he's in love with this one. Burn it in a small room so it fills the space and it'll transport you!

Does not have a strong smell. Also does not smell like pipe tobacco.

c
Castle Fire Demon
covergirlbooks (Cleveland, OH)
This is a keeper!

I hope this one sticks around, because it’s everything I could want in a scent. The warm cinnamon and cloves are toasty but so spa-like. It’s a soothing candle I’d burn year-round.

T
Faerie Door
Taunya (Hollister, CA)
It smells wonderful!

I bought this candle as a gift for my daughter, and it smells just lovely. It's not too strong, and she loves it too.

The scent is AMAZING. Perfect for springtime at our little mountain house.