Shop Policies

Payment

We accept Shopify Payments, Google Wallet and PayPal. Shopify Payments is integrated with our store and able to accept all major credit cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards). Your item will not ship until your payment has cleared. 

 

SALES TAX

For Minnesota residents' orders, we include sales tax in the price. There is no additional charge.

 

Shipping

SHIPPING TIME

Candles will be shipped via the United States Postal Service. Current processing time before shipping is 2-3 business days. You will receive a tracking notification once your item has been shipped. Domestic orders over 13 oz ship 2-3 Day Priority Mail. Orders under 13 oz ship First Class Mail and will take slightly longer.

 

INTERNATIONAL ORDERS

International orders take 2-3 weeks to arrive from the shipment date (sometimes longer). International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs. We realize international shipping is crazy expensive! It's a bummer and we're sorry, but candles are heavy. We've researched other options and are offering the best rates we can.

 

LOST / STOLEN / DELAYED ORDERS

Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.

Frostbeard Studio is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.

 

RETURNED ORDERS

Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If an item is returned to us for any other reason it is up to the buyer to repay shipping fees to have it resent. If you choose not to have it resent we can refund you the cost of the items, but not the original shipping fees.

 

Refunds and Exchanges

If there has been an error on our part or you have received an incorrect or defective item, we will give you a refund or exchange. We accept returns or exchanges on 8oz candles and tart packs (not tealights) for UNUSED, UNLIT items. Buyer is responsible for shipping both ways which can be rather expensive ($7-9 each way in the US).

 

BROKEN CANDLES

If an item breaks during shipping we will replace or remake it, but do require a photograph of the broken item emailed to us first. Please hold on to the broken item while we file an insurance claim.

 

CANCELING AN ORDER

If there's something wrong with your order, contact us first! It's easy for us to fix a shipping address or incorrect item.

 

SAMPLES

Please realize that our candles are novelty items with non-traditional scents! The fragrances are artistic interpretations of fictional ideas, which may not perfectly match what you have in mind, based on the title. We've created the tealight sample packs so you can get an idea of what the smell is like before purchasing a full-size candle.

 

Wholesale

ORDERING

Frostbeard Studio does offer wholesale (50%) to a limited amount of stores. We are partial to independent book stores, where our candles seem to thrive. We require a minimum order of 24 candles, in increments of 24, and that the shop pay shipping costs. If you are interested, please send us a message with the name, location and website of your shop.

 

BUY LOCAL

If you want to save on shipping and support your local stores, you can see where we sell at on our Map Page on our website: http://frostbeardstudio.com/map/

 

Candle Information

SAFETY TIPS

Candles should never be left unattended. Burn on a flat, heat resistant surface away from drapes and other flammable materials. Keep away from children and pets, while you’re at it. Do not touch the hot, molten wax. Frostbeard studio is not responsible for user misuse and negligence.

 

SOY WAX

This wax melts totally liquid, unlike paraffin wax, and needs to be kept in a container. We recommend a burn time of 2-3 hours to prevent the glass jar from overheating or wax from “tunneling.” Wax has a memory, it’s said, so make sure to let the whole top melt each time you light up. Limit your burning time to prevent the entire candle from liquefying since this could overheat the glass.

 

WICKS

Trim and center your wicks! Flames can get out-of-control if the wick is left untrimmed, which leads to flickering, smoke and soot. An ideal wick length is between 1/8″ and 1/4″. A good habit is to trim your wick after you blow out the flame, so it’s ready for next time! Also, wicks can get really awkward to trim with scissors once the candle burns down low in the jar. If you find yourself struggling, it’s time to invest in a wick trimmer!

 

SCENTS

Our candles are made with the recommended amount of oils by the fragrance suppliers. If you’re having a hard time smelling it, simply put it in a smaller room or get more candles! Our 8oz candles vary in strength, but most will fill a small room with scent, not a large open area. The tealights are not as strong because there is not as much surface area to burn. To make sure you’re not getting used to the smell, you can step outside or shut the room’s door for a while to re-expose yourself to the scent. We use a mixture of both natural and synthetic fragrance oils.

And for Sherlock’s sake, burn the candle! Don’t be afraid to use it up. Soy wax lasts forever (approximately 70 hours per 8oz jar) and it will give off a better throw (strength and distance of smell) when lit!

 

Seller Information

LOCATION

We have a studio in the Northeast Minneapolis Arts District! We welcome visitors. Come visit us to smell all the smells. Please send us a message and we can plan your visit!

 

Frostbeard Studio
3506 Chicago Ave
Minneapolis, MN 55407
USA

Please visit during our open studio hours or by appointment.

 

CONTACT

If you're having any trouble with an order, want to leave feedback or have any other questions at all, please contact us here or directly at:

roxie [at] frostbeardstudio.com - Orders, general questions
tom [at] frostbeardstudio.com - Wholesale orders

 

SOLICITING

Please no soliciting for free candles! We would love to donate to every blog and charity out there, but we simply can't. Solicitations will be marked as "Spam" and go unanswered.

 

Additional Policies

Privacy Policy

Terms of Service